What we'll always fix
- A printing or binding fault, like smudged pages, misaligned spreads, or a cover that won't lie flat.
- Damage that happened in transit, such as dented corners or a crushed box.
- A book that doesn't match the proof you approved.
What isn't covered
- A change of mind, or ordering the wrong size or format after approval.
- Typos, photos marked as likely to print blurry, or layout choices that were visible in the proof you approved. Review every spread before ordering and fix any warning by making the photo smaller or replacing it with the full-size file.
- Normal differences between a backlit screen and printed paper.
Because a book goes straight to the press the moment you submit, we can't edit or cancel it after that point. If you're unsure about anything, preview the whole book first, no card required.
How a reprint works
Email us within 14 days
Write to us within 14 days of delivery and tell us what went wrong. Include your order number so we can pull up your book straight away.
Send a couple of photos
A quick photo of the issue, and of the outer box if it was damaged in transit, is all we need. No forms, no returns label to print at this stage.
We reprint and reship
Once we've confirmed the fault, we reprint your book and send a fresh copy at no cost to you. You keep or recycle the original, there's no need to post it back.
something not right?
Send us a note with your order number and a photo. We'll take it from there.
support@crimsie.comWondering when it'll arrive instead? See shipping.